Enterprise-Grade Security
Your data security is non-negotiable. Soara is built from the ground up with bank-grade encryption, independently audited controls, and globally recognized compliance certifications — so you can automate every conversation with confidence.
Certifications
Independently audited and certified
Our security posture is verified by accredited third-party bodies against the world's most rigorous standards.
ISO 27001:2022
Certified
Our Information Security Management System is certified against ISO 27001:2022, covering the development, operation, maintenance and support of our SaaS platform.
- 93 security controls across risk management, access control, and cryptography
- Incident response, business continuity, and audit & compliance programs
- Audited by an accredited, independent certification body
ISO 9001:2015
Certified
Our Quality Management System is certified to ISO 9001:2015, ensuring consistent, well-documented, and continuously improving processes across the business.
- Documented, repeatable delivery and support processes
- Continuous improvement and customer satisfaction focus
GDPR Compliant
Compliant
Soara is fully GDPR compliant, with configurable data residency that lets you keep customer data routed 100% within the EU or 100% within the US.
- Data Processing Agreement (DPA) available on request
- Configurable EU or US data routing and residency
- Consent, opt-out, and data-subject request controls
HIPAA Available
Enterprise healthcare
For healthcare organizations, Soara supports HIPAA-aligned configurations with Business Associate Agreements (BAA) and dedicated PHI handling controls.
- Business Associate Agreement (BAA) available
- Protected Health Information (PHI) safeguards on Enterprise plans
Encryption
Protected at every layer
Every byte of your data is encrypted — whether it's moving across the network or sitting at rest.
- AES-256 at rest
- All stored data — including call recordings and transcripts — is encrypted with AES-256, the same standard trusted by banks and governments.
- TLS 1.3 in transit
- Every connection to and from Soara is protected with TLS 1.3, ensuring data can never be intercepted as it moves across the network.
- Managed key handling
- Encryption keys are securely managed and rotated, with strict separation between environments and tightly controlled access.
Data protection
You stay in control of your data
- Configurable data retention windows, tailored to your policy
- Automatic cleanup of data once retention periods expire
- Per-account white-label configuration and isolation
- 100% EU or 100% US data routing options
- Data Processing Agreement (DPA) available on request
- Consent and opt-out controls for end customers
Infrastructure
Resilient, monitored, always on
- 24/7 monitoring with intrusion detection
- Role-based access control (RBAC) with multi-factor authentication
- 99.9% uptime service-level agreement
- 72-hour breach notification commitment
- Documented, tested incident response procedures
- Regular security reviews and continuous hardening
Have a security or compliance question?
Our team is happy to walk you through Soara's controls, share documentation, or set up a Data Processing Agreement for your organization.